Last Updated: September 2026
At Prabhu Homestay, we respect your privacy and are committed to protecting the personal information you provide when using our website and booking our accommodation.
This Privacy Policy explains how we collect, use, store and share information provided by visitors and guests.
1. Information We Collect
When you use our website or make a booking, we may collect information such as:
π€ Personal Information
- Full name
- Email address
- Telephone/mobile number
- Address and related booking information where required
- Number of guests
- Guest and occupancy information
- Information voluntarily provided to us when contacting us
π Booking Information
- Check-in date
- Check-out date
- Room selected
- Number of guests
- Additional services or options selected
- Booking reference/reservation information
- Cancellation or modification information
π³ Payment Information
Payments are processed through our third-party payment service provider, Razorpay.
We do not intentionally store complete card numbers, CVV numbers, UPI PINs, passwords or other sensitive payment credentials on our website.
Payment-related information may be processed by Razorpay in accordance with its own policies and applicable laws.
2. How We Use Your Information
We may use your information to:
- Process and manage your reservation.
- Confirm your booking.
- Process or verify payments.
- Send booking and payment confirmations.
- Communicate check-in and check-out information.
- Respond to questions and customer support requests.
- Process cancellations and refunds.
- Maintain booking and accounting records.
- Prevent fraud, misuse or unauthorized activity.
- Improve our website and services.
- Comply with applicable legal and regulatory requirements.
3. Sharing of Information
We may share relevant information with trusted third-party service providers where necessary to provide our services.
These may include:
π³ Razorpay β for processing online payments.
πΊοΈ Google β where Google Maps or other Google services are used on our website.
π§ Email/service providers β for sending booking-related communications.
π₯οΈ Website/technology service providers β where necessary to operate and maintain the website.
We only share information that is reasonably necessary for the relevant purpose.
We do not sell your personal information to third parties.
4. Payment Processing
Online payments are processed through Razorpay.
When you choose to make a payment, information necessary to process the transaction may be transmitted to Razorpay.
Razorpay processes information according to its applicable privacy policies and terms.
You can review Razorpay's privacy information on its official website.
5. Cookies & Website Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning correctly.
- Maintain booking and session information.
- Remember certain preferences.
- Improve website performance.
- Understand website usage where analytics services are enabled.
You may control cookies through your browser settings. Disabling certain cookies may affect some website or booking functionality.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining booking, financial, accounting and legal records.
When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal and regulatory requirements.
8. Your Choices & Rights
Depending on applicable law, you may have rights concerning your personal information, including the ability to request information about how your personal data is processed and to request correction or deletion where applicable.
To make a privacy-related request, please contact us using the details below.
9. Children's Information
Our website is not intended to independently collect personal information from children.
Where a booking includes children, the information provided by the booking party should be provided by an appropriate adult responsible for the reservation.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party service you use.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be published on this page with a revised "Last Updated" date.
12. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:
Prabhu Homestay
π§ prabhuhomestay4@gmail.com
π 9448639657